Installation & warranty reminders
* The standard warranty is 12 months parts-only (labour costs are not included).
* All equipment must be installed by appropriately qualified professionals (Gas Safe engineers, electricians, plumbers, where applicable).
* A parts-only warranty allows you to use your own fully qualified engineer (at your own cost). Warranty claims require supporting evidence, including engineer reports.
In the UK, it is a legal requirement that anyone installing a gas appliance is on the Gas Safe Register. It is illegal and highly dangerous to attempt gas fitting yourself unless you are qualified.
please note we are not responsible for any business losses incurred during the warranty Period
Limited Warranty: We offer a warranty that the goods will be free from defects in parts for a 12 months from the date of delivery (the “Warranty Period”).
Scope of Warranty: This warranty is limited to the replacement or repair of defective parts only. This warranty does not cover issues arising from misuse, accidental damage, normal wear and tear, or failure to follow our instructions. The warranty does not cover the consumables.
Making a Warranty Claim: To make a warranty claim, you must notify us in writing with a qualified engineers Report within the Warranty Period, providing details of the defect and proof of purchase. We may require you to return the defective part to us for inspection.
Exclusions: This warranty does not cover labour costs for the installation or removal of parts, or any indirect or consequential losses.
Here are the key points you should know about gas installations:
- Verify Credentials: The engineer must carry a valid Gas Safe ID card, which details the exact types of gas appliances they are legally permitted to work on (e.g., natural gas, LPG, domestic boilers, or gas cookers). You can verify an engineer using the Gas Safe Register.
- Installation Paperwork: Upon completion, the engineer should provide a Landlord Gas Safety Record (if applicable) or a Benchmark commissioning certificate. For major gas appliances
